Return and Exchanges

At BardVogt, your satisfaction—and your pet’s comfort—are our top priorities. We understand that shopping online can sometimes be tricky, especially when choosing items for our furry friends. That’s why we’ve created a clear and thoughtful Return and Exchange Policy to make your experience stress-free.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges within 30 days of delivery, provided the item meets the following conditions:

• The item is unused, unwashed, and in original condition
• The item includes all original tags, labels, and packaging
• The item is free of pet hair, odors, stains, or other signs of wear
• A valid proof of purchase (e.g., order number or receipt) is provided

Items that have been customized, clearance sale items, or gifts marked as non-returnable are not eligible for return or exchange unless defective.

2. RETURN PROCESS

To initiate a return, please contact our Customer Service team at inquiries@bardvogt.com with the following:

• Your order number
• A brief explanation of the reason for return
• Clear photos if the product is defective or incorrect

Once your request is approved, we’ll provide detailed return instructions. Returns without prior authorization may not be processed.

3. EXCHANGE PROCESS

Need a different size, color, or design? No problem!

• Indicate your preferred replacement when contacting us.
• We’ll check availability and guide you through the next steps.
• Exchanges will be processed once the original item is returned and inspected.

If your desired item is out of stock, you may opt for a refund or store credit.

4. SHIPPING COSTS

• Customer-responsible returns: If returning due to a change of mind or size issue, customers are responsible for return shipping costs.
• Our error or defective product: If we sent the wrong item or the item is faulty, we’ll cover the return shipping and send a replacement or issue a refund.

We recommend using a trackable shipping method. BardVogt is not responsible for lost or damaged return packages.

5. REFUNDS

Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned product. Please note:

• Original shipping charges are non-refundable unless the return is due to our mistake
• Refund processing times may vary depending on your payment provider

6. QUESTIONS?

We’re always here to help! If you have any concerns or need assistance with sizing or product information before ordering, reach out to our team anytime:

📧 Email: inquiries@bardvogt.com
🌐 Website: www.bardvogt.com

At BardVogt, we care about you and your pet’s happiness. Thank you for shopping with us—we hope our pet hats bring smiles, comfort, and a touch of fun to your furry friend’s day!