Frequently Asked Questions (FAQ)

Welcome to BardVogt! We’re so glad you stopped by. Below are answers to some of the most common questions our customers have about our products, orders, and policies. If your question isn’t answered here, feel free to contact us — we’re always happy to help!

1. What types of pet hats do you offer?

We specialize in a wide variety of stylish, seasonal, and fun pet hats designed for cats, dogs, and other small pets. From cozy winter beanies to holiday-themed costumes and novelty hats, we make sure your furry friend can dress to impress any time of the year.

2. How do I choose the right size for my pet?

Each product page includes a size guide with detailed measurements. We recommend using a soft measuring tape to measure around your pet’s head and under the chin for the best fit. If you’re unsure, feel free to email us with your pet’s measurements and we’ll happily assist you.

3. What materials are your hats made of?

Our pet hats are made from high-quality, pet-safe materials such as soft cotton, polyester blends, fleece, and wool. We prioritize comfort and breathability, ensuring your pet stays happy while looking adorable.

4. How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Orders are usually processed within 2–3 business days, and delivery can take:

• Standard Shipping: 5–10 business days
• Express Shipping (where available): 2–4 business days

You’ll receive a tracking number via email once your order has shipped.

5. Do you ship internationally?

Yes! BardVogt proudly ships worldwide. International shipping times and costs will be calculated at checkout based on your destination. Please note that customs duties or taxes may apply, which are the responsibility of the buyer.

6. What is your return and exchange policy?

We offer 30-day returns and exchanges on most items. The product must be unused, clean, and in its original packaging. For detailed information, please refer to our Return and Exchanges Policy or email us at inquiries@bardvogt.com.

7. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible at inquiries@bardvogt.com with your order number. Once your item has been processed or shipped, changes or cancellations may not be possible.

8. My item arrived damaged or incorrect. What should I do?

We sincerely apologize for any issues. Please email us right away at inquiries@bardvogt.com with your order number and clear photos of the item. We’ll work quickly to send you a replacement or issue a refund.

9. Do you offer gift packaging?

Yes, we offer gift wrap options at checkout! Add a personal note and surprise someone special with a stylish pet hat, beautifully packaged and ready to gift.

10. Still have questions?

We’d love to hear from you! Contact us at:
📧 Email: inquiries@bardvogt.com
🌐 Website: www.bardvogt.com